If you're not completely satisfied with your purchase, we're happy to offer a return or exchange on full-priced items within 14 days of delivery.
Returns & Exchanges
Returns & Exchanges
We hope you love your Toasty. If something's not quite right, here's how we make it easy.
Sale period returns policy
Sale items are not eligible for refunds unless they are faulty or damaged.
We understand that sometimes the size isn't quite right, so we're happy to offer size exchanges on sale items within 14 days of delivery, provided the item is unworn, with tags attached and in its original condition.
For sale item exchanges, customers are responsible for the cost of returning the original item and postage of the replacement item.
If you'd like to arrange an exchange, please email returns@toastylife.com.au with your order details and we'll be happy to help.
Returns & exchanges
Conditions
- Items must be returned in new, unused and unwashed condition
- All tags and labels must remain attached
- Original packaging should be included where possible
- We reserve the right to decline a return if the item isn't received in its original condition
Return costs
- Customers are responsible for all return postage costs
- International customers are also responsible for any return customs duties or taxes
How to start a return
1
Contact us with your name, order number and reason for return within 14 days of delivery.
2
Our team will respond with return instructions.
3
Refunds and exchanges are processed once we receive and inspect your item.
Faulty or incorrect items
If your item is faulty, defective or incorrect, we'll provide a full refund or exchange and cover reasonable return postage costs.
Sale items
- No refunds on sale items
- Exchanges permitted for alternate sizes only
- No free postage offered on sale returns
Questions about your order?
Email our team