Returns & Exchanges

Returns & Exchanges

We hope you love your Toasty. If something's not quite right, here's how we make it easy.

Shopping the sale

We want you to love your Toasty, including the fit. Check our fit guide before ordering, or email us if you’d like a hand choosing your size.

Sale purchases are eligible for size exchanges, subject to availability, but we don’t offer change-of-mind refunds on discounted items.

To arrange a size exchange, please contact returns@toastylife.com.au within 14 days of delivery. Your item must be unworn and unwashed, with tags attached.

Exchange postage is paid by the customer: this includes sending your original item back to us and delivery of your replacement. We’ll email you a postage invoice for the replacement and dispatch it once your returned item has been received and checked, and the invoice is paid.

These conditions apply to change-of-mind exchanges only and do not affect your rights under Australian Consumer Law.

Full-price returns & exchanges

If you're not completely satisfied with your purchase, we're happy to offer a return or exchange on full-priced items within 14 days of delivery.

Conditions

  • Items must be returned in new, unused and unwashed condition
  • All tags and labels must remain attached
  • Original packaging should be included where possible
  • We reserve the right to decline a return if the item isn't received in its original condition

Return costs

  • For change-of-mind returns, customers are responsible for return postage.
  • International customers are also responsible for any return customs duties or taxes

How to start a return

1

Contact us with your name, order number and reason for return within 14 days of delivery.

2

Our team will respond with return instructions.

3

Refunds and exchanges are processed once we receive and inspect your item.

Faulty or incorrect items

If your item is faulty, defective or incorrect, we'll provide a full refund or exchange and cover reasonable return postage costs.

Customer-paid exchange postage applies only to change-of-mind exchanges. It does not apply to faulty, defective or incorrectly supplied products, including sale items.

Questions about your order?

Email our team